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Level 1 Certificate in Customer Service for Hospitality in Newcastle
Customer service is at the heart of the hospitality industry. Whether working in hotels, restaurants, bars or leisure venues, delivering excellent service is essential to business success.
This 12-day classroom-based course provides learners with a strong understanding of customer expectations, communication skills, teamwork and how to create positive and memorable customer experiences.
The course is designed for individuals who want to gain employment in the hospitality industry, as well as those already working in hospitality who want to strengthen their skills and gain a recognised qualification.
The course is totally FREE for you (if you are eligible for the funding - find out below).
Due to high demand, we have limited spaces available, so sign up now by filling in your details on the form below.
Eligibility
To be eligible for the government funding, you must:
If you are eligible, then this course is FREE to you!
What you will learn
The qualification introduces learners to key topics such as:
- The principles of excellent customer service in hospitality
- Understanding customer expectations and behaviours
- Effective communication skills in customer-facing roles
- Handling complaints professionally and confidently
- The importance of teamwork in hospitality environments
- Maintaining professional standards and personal presentation
- The impact of service excellence on business reputation
For more information or to apply for the course, please complete the form:
Why choose Bright Direction Training for your course?
Experienced, knowledgable trainers
Our tutors have real hospitality experience and understand what employers expect.
Employer focused training
Our courses are designed to help learners move directly into work or progress within their current role.
Local classroom learning
We deliver face-to-face training in Newcastle in a supportive and engaging learning environment.
Dedicated learner support
We provide ongoing guidance and encouragement to help every learner achieve their qualification.